Frequently asked questions
For Gallery members
I am a National Gallery of Australia member, do I get express entry when I show my membership card?
- All National Gallery of Australia members get express entry into the exhibition until Monday 5 April 2010 inclusive. From 6–18 April the Gallery has introduced timed-entry tickets, there will be no express facility during this period.
Can members get express entry for guests into the exhibition?
- Express entry is available to NGA members only and then only until April 5.
Does my interstate membership get me express entry into the exhibition?
- No, your interstate membership gets you a 10% discount in the shop, use of the National Gallery of Australia members lounge and a discounted ticket into the exhibition but it doesn’t get you express entry.
Can I join up to become a member?
- Yes, please visit the membership desk in the foyer, our website or call 1800 020 068. Please be advised that due to ovewhelming demand you may experience some delay in becoming a member.
As a first time member I understand that I receive a single adult entry complimentary ticket, how can I use this?
- You can use this complimentary ticket for the current exhibition Masterpieces from Paris or for any future ticketed National Gallery of Australia exhibition within 12 months of joining. If you wish to use your complimentary ticket between 6–18 April please come to the Gallery and you will be placed in the next available time slot (entry times are on the hour and half hour). Please note: We can not confirm a time prior to your visit.
- For the final two weeks (6–18 April) of the exhibition all tickets are timed entry every half hour with a limited capacity per session.
What are the extended opening hours from 6–18 April?
- The exhibition is open every day from 9:00 am until 5:00 pm. It is open Friday and Saturday from 9:00 am until 9:00 pm.
Can I buy a ticket in advance and where can I purchase tickets for the extended period (6–18 April) for Masterpieces from Paris?
- Tickets can be purchased online at Ticketek.com.au or by calling Ticketek on 132 849.
- Limited tickets will also be available to purchase at the front desk of National Gallery of Australia on the day ONLY until sold out.
- Note: If you purchase tickets at the Gallery you will be placed in the next available entry time on the day, if available.
With this new timed-entry ticketing, does that mean that there will not be any queues?
- No, we are still expecting queues; however we have introduced timed-entry ticketing with a limited capacity per session to help manage visitor numbers. Queues will be shorter than we have been experiencing but delays are still expected.
When should I arrive for my timed-entry slot?
- Entry time is a guide only. Ticket holders are asked to arrive 5 minutes before the start time. Delays are still expected.
What happens if I am late for entry into the exhibition, does that mean I will miss out?
- We do prefer that you be on time, however if you are late please see a National Gallery of Australia staff member and they will arrange an alternative time for you to go into the exhibition.
What happens if I buy my ticket in advance and change my mind about what time I want to enter the exhibition?
- You can exchange your ticket to another time by contacting Ticketek or alternatively please go to the front desk at the Gallery and arrange an alternative time. Note: This time is dependant on availability on the day.
Can I purchase a premium entry ticket?
- No, all the premium tickets sold out 6 weeks after the exhibition opened.
Waiting and queues
What is the best time to come?
- The best time to come is on Tuesday, Wednesday and Thursday afternoons after 2:30 pm or in the evenings on Fridays and Saturdays.
How can I find out what the queue length is before coming?
- The National Gallery of Australia is using Twitter to update visitors on the queue length during the exhibition. You can visit or follow us via our Twitter page Twitter.com/NatGalleryAus or see updates on the exhibition website. The hash tag is #ngaqstats
I have an elderly or disabled person coming with me to the exhibition, they cannot stand for long periods in a queue… can they go to the front of the line?
- Please speak with a Gallery staff member and explain your special needs. Wheelchairs are also available.
How long is the wait from here?
- The first visitors start queuing from 7:00 am and there are generally 1000 people outside the Gallery when the Gallery opens at 10:00 am.
- The first 500 people move into the exhibition very quickly when we open, so while the queue appears long at 10:00 am it does move quite quickly for the first half hour.
- After the first 500 people are in the exhibition we can then only let visitors go in as people leave the exhibition. This is for both visitor viewing comfort and conservation reasons. Once you have gone into the exhibition you can come and go as many times as you like in one day but you should ask for a pass out when you leave the exhibition.
Is there a limit to the time I can stay in the exhibition?
- The tickets nominate your entry time only. You can take as long as you like, the exhibition takes approximately 60 minutes to view.
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