Service charter
View NGA's Complaints handling guidlines
The purpose of the National Gallery of Australia is to serve the public by enhancing understanding and enjoyment of the visual arts, through the effective and efficient use of the Gallery's collections and exhibitions, which will be preserved, displayed, promoted, developed, and complemented where appropriate with loans from elsewhere.
Why have a service charter?
We are working constantly to improve our services to you. This service charter is a document which outlines what services we provide, what you can expect from us and how you can assist us with improvements.
Our services to you
- permanent collection displays
- exhibition program including travelling exhibitions
- education, public programs and research
- development and care of the collections
- publications and other merchandise
- National Gallery of Australia Membership
Service charter contact
email complaints@nga.gov.au
phone + 61 2 6240 6502
fax + 61 2 6240 6529National Gallery of Australia
PO Box 1150
Canberra ACT 2601If you have a general enquiry and are not seeking to lodge a complaint:
- email information@nga.gov.au
- phone +61 2 6240 6522.
What you can expect from us
- courteous, responsive and friendly services
- informed staff
- a welcome and safe environment
- appropriate and well-maintained facilities
In doing this we are committed to
- communicating with you about what we do and why we do it
- always identifying ourselves when talking or writing to you
- providing information which is accurate and accessible
We expect you to
- respect our staff
- comply with the Gallery's regulations to ensure the safety of the collections
- inform us about services you would like us to provide
Please let us know about the service you received
- fill out the attached Reply Paid questionnaire
- speak to a member of staff at the Information Desk
- contact the Feedback Officer
Tell us what you think
- permanent collection displays
- exhibitions including travelling exhibitions
- education, public programs and research
- development and care of the collection
- merchandise and publications
- membership
- welcome and safe environment
- appropriate and well-maintained facilities
(eg restaurant, toilets, parking) - comments